Deals Settings

• Pipelines
• Create Pipeline
• Pipeline Visibility
• Pipeline Stages
• Stage Win Probability
• Total and Weighted Value
• Lost Reasons

Pipelines

Concord CRM supports multiple pipelines within its deals feature, each with unique stages tailored to your workflow.

• Default Pipeline: A "Sales Pipeline" comes pre-configured in Concord CRM as a reference.

Create Pipeline

• Setup: Navigate to Settings --> Deals -> Pipelines and click "Create Pipeline".
• Creation: Enter a name for the pipeline and click Create.

Pipeline Visibility

Pipelines are visible to the entire company by default. You can customize visibility post-creation:

• Customize Visibility: In the pipeline edit view, choose Teams or Users to select who can see the pipeline.

Pipeline Stages

Edit and reorder pipeline stages to fit your process:

Stage Win Probability

• Default Setting: Initially set to 100% win probability.
• Adjustment: Edit stages to set different win probabilities.
• Ordering: Stages are often ordered from lowest to highest win probability.

Total and Weighted Value

Understand the potential success of deals in your pipeline:

• Weighted Value: Reflects the likelihood of deal closure. Set stage probabilities accordingly.
• Examples:
  • A stage with a 20% win probability will show 20% of the total deals value as its weighted value.
  • The total and weighted values differ based on stage probabilities.

Below you can see the total value of your “Qualified to Buy” stage is $17,460.00, however, since that stage has a 20% chance of closing deals, its weighted value is $3,492.00.

Lost Reasons

Add consistent lost reasons for deals marked as lost:

• Setup: Go to Settings -> Deals and click Create Lost Reason.
• Creation: Enter the reason's name and click Create.
• Customization: To prevent manual entry of lost reasons by sales agents, disable the Allow sales agents to enter custom lost reason option.