Privacy Policy

Concord CRM respects the privacy of every individual who visits www.concordcrm.com (“Website”) and the website related domains. This Privacy Policy is our commitment to transparency in communicating how Concord CRM collects, uses, and discloses the information that is collected from you, the visitor of its website and/or customer as well as the choices you have with respect to the information.

By continuing using our support services, you are agreeing to our privacy policy.

SCOPE OF POLICY

This Privacy Policy applies to how we collect, use, and disclose information from the following individuals:

• Customers – individuals who register, on their own or on behalf of an entity, to use Concord CRM support services with the creation or administration of a Concord CRM account.
• Event/Marketing Participants – individuals who provide their information to Concord CRM when they subscribe to marketing material or participate in surveys.
• Website Visitors – individuals who visit Concord CRM’ Website and opt to provide contact information including an email address to receive communications from Concord CRM.

INFORMATION WE COLLECT

Customers
Concord CRM asks for your account information which includes your name, purchase key, email address, username. By voluntarily providing Concord CRM with your account information, you represent that you own and consent to our use of such personal data.

Event/Marketing Participants
Concord CRM may ask for your name, email address, physical address, and phone number. Participation in events, surveys, contents, or subscribing to marketing material is voluntary and you may choose whether or not to participate and therefore disclose this personal data.

Website Visitors
At your option, Concord CRM asks and may collect your name, email address, physical address, and phone number. In addition, we also collect information such as web server logs, internet protocol (IP) addresses, browser type, or other information as part of aggregated data.

COOKIES AND OTHER TRACKING TECHNOLOGIES

Concord CRM uses cookies and other tracking technologies (as Google Analytics) to gather demographic information about you, identify your visits to our Website, other interactions with our Website, and personalize your search experience on our Website. We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. To collect this information, a cookie, a standard feature of a website that allows us to store a small amount of data on your computer to allow our web servers to recognize you, may be set on your computer or device when you visit our Website. We may track your use across different websites and services. In some countries, including those in the European Economic Area (“EEA”), the information in this paragraph may be considered personal information under applicable data protection laws.

You can control how websites use cookies by changing your cookie settings (www.aboutcookies.org), but your modification may limit your use and functionality of some of the features on our Website. We may also use cookies and other tracking technologies to provide you advertising based on your browsing activities.

HOW WE USE YOUR INFORMATION

Concord CRM uses the information it collects about you in the following ways:

• To respond to any requests from you regarding support.
• To inform you when support agent replies you back on support request.
• To contact you regarding any agreements or accepted terms that you may have with Concord CRM for the Services.
• To provide you with marketing emails, special offers, advertising campaigns, or newsletters.
• To provide you with information logs associated with the use of Concord CRM’ Services.
• To contact you regarding functionality changes to our Services or Website.
• To diagnose problems.
• To find and prevent fraud.
• To carry out other purposes as disclosed to you through the Website, or found in terms or an agreement between you and Concord CRM.
• Process for other purposes for which we obtain your consent.

HOW WE SHARE INFORMATION

Concord CRM shares the information it collects about you in the following ways:

• Third Party Providers – Concord CRM may share your information with third party providers that provide services on our behalf. These companies may assist with marketing support, content delivery, email, providing sales leads, and customer support. Third party providers may only process personal information pursuant to Concord CRM’ instructions, and in compliance with the Privacy Policy and other applicable regulations.
• Advertising – Based on the cookies and other tracking devices, we may work with advertising companies to display ads that may be of interest to you.
• As Required by Law or Similar Investigations – To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. Concord CRM may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
• Safety – We may disclose your information to protect and defend the safety of Concord CRM in connection with investigating and preventing fraud or security issues.
• Consent – Concord CRM may share your information with your consent.

YOUR CHOICES

When posting or reading support topics, you may choose to subscribe or unsubscribe to a specific topic to receive emails eq. when a new topic reply is posted.

With respect to your account information, you may update, correct or delete information that you provided to us by logging into your Concord CRM account or contacting us at .

DATA RETENTION AND SECURITY

When Concord CRM no longer has a legitimate business need to process your personal information, or no longer has a need to keep your personal information for any legal, tax, or regulatory reason, we will either delete or anonymize it.

Concord CRM takes all reasonable steps to protect information received from you from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We maintain technical, physical, and administrative safeguards to secure your information, and we use industry standard Secure Socket Layer (SSL) encryption for your data that is transferred over the internet. Despite its use of encryption, Concord CRM cannot guarantee any method of transmission of information over the internet is 100% secure. If you have any questions about the security of your personal information, please contact us at .

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

For individuals in the EEA, Concord CRM’ legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. Concord CRM will process personal information from you where, a) we have your consent to do so, b) where processing is necessary for Concord CRM to perform Services pursuant to an agreement, or c) where processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information, or may otherwise need the personal information to protect your vital interests or those of another person. At any time, you have the right to withdraw or decline consent. If you do not provide the requested information, Concord CRM will not be able to perform Services for you. Also, you have the right to object where we rely on our legitimate interests to process your personal information.

DATA SUBJECT RIGHTS

Individuals located in the EEA may have additional statutory rights available to them with respect to their personal information, including the right to access your personal information, have it erased, have it corrected, or object to or restrict processing. If you would like to make such a request, please email . and we will respond within thirty (30) days. Concord CRM will need to verify that the individual is inquiring about his/her own information before we can assist with the request.
We will comply with such requests to the extent legally required by applicable law. For EU individuals, you also have the right to lodge a complaint with the supervisory authority.

CHILDREN

Our Website and/or Services is not directed at children and our services are designed for consumers and businesses. We do not knowingly collect information from or about children under 13 years of age, and use of our services by children under 13 years of age is forbidden.

CHANGES TO PRIVACY POLICY

Concord CRM reserves the right to modify this Privacy Policy at any time, however, should we change the Privacy Policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. If you disagree with the changes, you may terminate your request your account to be removed.

CONTACT US

If you have any questions or concerns over this Privacy Policy, or wish to exercise any of your statutory rights, please contact us at: .